Four Best Practices for Improving ER Results

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The success or failure of the Emergency Department is what usually provides as clear perception about the reputation of the hospital. Even if the best practices of the hospital are generally impressive, once the ER is not producing good results, the reputation is compromised.

Inpatient services provide an opportunity to rectify problems with best practices in administration. This makes services better through compliance. What matters is how good the quality is when urgent care is provided. The main concern a patient or the family of the patient has is how quickly healthcare will be administered. Most times, the emergency department has a higher number of patients who leave unattended. This is a sign of failure of compliance with best practices. There are four best practices for improving services in the Emergency Room.

1. Hourly Rounds: Rounds seem like a simple best practice but the impact it has is significant. No matter how minor a patient’s dilemma may be, leaving them unattended is a risk. An unattended patient feels ignored, and this can mean losing the patient’s preference for your hospital entirely. Hourly rounds show patients in the ER that they are important, and satisfaction rate increases drastically.

2. Key Information at Key Times: The most common mistake people make in the ER is to ignore the simple rule of working with key information. There are moments where certain communication goes a long way with winning the trust of the patient. AIDET is an acronym used to summarize key information that can be a handy best practice in the ER.

  • Acknowledge: Taking the patient’s name is a direct way of acknowledging the patient. Make eye contact with the patient and ask if there is anything else he or she would like to be looked into.
  • Introduce: Introduce yourself, mention your profession, qualification and experience in the field. It increases confidence in best practices of healthcare practitioners.
  • Duration: Be accurate about information regarding the time tests and treatment will take.
  • Explanation: Explain what the next step of treatment will be, and give the patient your number where you can be reached in case of emergency or for more information.
  • Thank You: Say “thank you” to the patient for choosing your facility for healthcare, for cooperating and communicating with you. Appreciating customers is a universal best practice in every kind of business institution.

3. Manage Patient Flow: Managing the number of people attending to patients based on the flow of patients is an essential best practice. Unless there are sufficient people attending to the people according to demand, the ER can become a total disaster.

4. Follow up with Phone Calls: Calling a patient after discharge from the hospital increases patient satisfaction. It shows you are concerned and have best practices for patient welfare.

With these best practices, services in the emergency room are bound to improve drastically. This will take hospitals to higher ranks in the list of healthcare providers with best practices.

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